FREQUENTLY ASKED QUESTIONS

We've got A's for your Q's

The biggest question: why should I participate and how can I convince my colleagues?

How many people make up a team?

A team consists of minimum 5 and maximum 7 people. Each 15-minute challenge is done with 4 players. The more you are, the more you can rotate. The more diverse your team, the more chance you have of winning. Don't forget that a "men-only team" can never win, because our scoring system is so clever that ladies can earn bonus points. We don't want it to be a "white male testosterone story", do we?

Is it a one day event?

Half day. The Hercules Trophy Dubai takes place on Saturday 31 October at The Sevens Stadium Dubai, starting at 8:30 AM.

Where can I find the challenges?

On the day, your team plays 6 team games. Before the event, you can already earn points with online missions in Tornea.

The games remain a secret for a while and change every year, but rest assured there will be a few fan favourites too! We announce them in the weeks before the event: you find them under Battles on your Home in Tornea.

What is the deadline to register?

You can register as long as the shop is open and there are places left, but we usually fill up fast. So be there as early as possible! The earlier you are in, the more time you have to complete your team page, earn bonus points and prepare well. First come, first served!

Which companies and teams are participating?

Log in to Tornea: the Teams section on your Home shows every team taking part. Tap a team to see its page, and challenge it if you dare.

How do I create an administrator account?

The easiest way is to order your team(s) in our shop at tornea.app/herculestrophyuae. Tick I need a company invoice and fill in your company details: your account is created while you order, and you become the contact person of your company in Tornea.

Prefer that we set it up for you? Contact us at info@herculestrophy.ae and we will create your organisation and link your account to it.

My question is not answered in this FAQ, what can I do?

Most questions are answered in this FAQ. If you still can't find your answer, please send an e-mail to info@herculestrophy.ae.

How do I register team(s)?

Go to our shop at tornea.app/herculestrophyuae, open Tickets & prices, choose your team package and tap Add to cart. You can add a food package in the same order. At checkout, fill in your details and pay. You don't need an account beforehand: it is created during your order.

Already a contact person in Tornea? Log in first, so the order lands on your company straight away. You also find the Shop inside Tornea.

Need to change an order afterwards, for example more or less catering? Contact us at info@herculestrophy.ae.

Can I participate as a private person? Can I participate with a team of friends?

Yes! Order your team in our shop at tornea.app/herculestrophyuae and leave I need a company invoice unticked: the order is in your own name and you become the captain of your team. Find out more here.

How many teams can I register?

There is no limit. In the shop you find packages of 1, 3, 5 and 10 teams, and the more teams, the lower the price per person. Want your own day for your whole company? Contact us at info@herculestrophy.ae and together we will choose the package that suits you best.

Can I make this my own teambuilding or family day?

Of course! Especially for smaller companies, the Hercules Trophy is an ideal formula. There is something for everyone and you don't have to organise it. Some people can take part in teams, others can support them, and everyone can enjoy the food and the atmosphere together in a cosy village. Feel free to bring flags to show where your zone is. It also gives you extra visibility.

Larger companies can even organise a full day for themselves. Need inspiration or an example? Contact us at info@herculestrophy.ae.

Can anyone within the company order a team?

Yes. Anyone can order in our shop at tornea.app/herculestrophyuae. If you tick I need a company invoice, you become the contact person for your company's teams.

Is your company already taking part? Then ask your contact person to log in and order, so all teams stay together under one company. Not sure who your contact person is, or are two of you ordering separately? Send us an e-mail at info@herculestrophy.ae and we will link everything correctly.

How do I register a supporter?

You don't have to register them. Access is free.

How does the payment work?

At checkout you choose: Pay by card (you pay online straight away), or Pay by wire transfer. With a wire transfer, we e-mail you an invoice with our bank details. If you ordered without logging in, you first confirm your order through the e-mail we send you.

What should I bring on the day of the event?

Make sure you have a nice team outfit, a company flag, and don't forget your smile! It's a good idea to have one bag per person.

What should I wear?

Sporty clothing is a good start, as are comfortable running shoes. A fun team outfit is encouraged. Do not wear anything with sharp edges that could injure other participants or damage the inflatable obstacles. Bring extra clothes in case you want to change. Swimwear and a towel are also advised, depending on the challenges.

Can I check in my bag at the event?

No, you carry your bag with you.

Will there be photographers?

Of course, we love pictures! One or more professional photographers will be at the event. After the event, the photos appear in the Photos album in Tornea and on the Hercules Trophy socials. We will also use the pictures in our advertising in the future.

Is there parking available?

Parking is available. We strongly recommend that you carpool: many participants arrive at the venue at the same time, and we like to keep our footprint low.

Can I change/refresh afterwards?

There is shower capacity for a quick refresh.

How about food and drinks?

The catering is powered by The Sevens Stadium. You can add a food package to your order in our shop at tornea.app/herculestrophyuae, or buy food and drinks on the spot.

Can I bring my own food and/or drinks?

Bringing your own food and/or drinks is not allowed.

I want to become captain or player in a team of my organisation. How does that work?

The contact person of your company gives each team a captain, and the captain invites the players. Two easy ways to get in:

  • Your contact person or captain adds you to the team. You receive an e-mail with a link to your team.
  • Your contact person or captain shares a link with you. Open it, fill in your details and you are in once they approve you.

Didn't get an e-mail? Check your spam folder and add tornea.app to your safe senders: that is where our e-mails come from.

As the administrator, I want to add all the players myself. How?

Log in to Tornea. On your Home, tap Edit company and then Manage Employees. On that page you can:

  • Upload CSV with your colleagues (download the template on the same page). Uploading e-mails nobody: you choose who to invite afterwards.
  • tap Add colleague to share a link. Colleagues ask to join and you accept them under Pending requests.

To put people in a team, go back to your Home, tap the team under Your teams and add them on the Players screen.

I can't log in, how do I get my account details?

On the login page, tap Forgot Password?, enter your e-mail address and tap Send Email. You receive an e-mail with a link to choose a new password. Use the e-mail address your invitation was sent to.

Can't find the e-mail? Check your "spam" and "unwanted e-mail" folders, and add tornea.app to your safe senders to avoid problems in the future. Still nothing? Contact us at info@herculestrophy.ae.

How do I change my personal profile?

Log in, tap the person icon at the bottom of the screen and then Edit Profile. Adjust the fields you want to change and tap Done.

I don't want my account to be public, how do I hide it?

Tap the person icon at the bottom of the screen, then Edit Profile. Untick Public Profile and tap Done. People who are not logged in to Tornea can then no longer see your profile.

I do not get any e-mails?

Our e-mails come from tornea.app, and our newsletters from herculestrophy.io. Check your "spam" and "unwanted e-mail" folders and add both to your safe senders. Still nothing? Contact us at info@herculestrophy.ae and we will check it for you.

How do I edit my team profile?

Once you are in a team, log in to Tornea and tap Edit team on your Home. Add a team picture, name, slogan, bio and song, and tap Done. Every player of the team can do this, not only the captain.

Why create a team profile?

Because you earn points for it! Every completed step of your team page is worth a bonus point. It's great for employer branding, and with a team photo your supporters can vote for you in the coolest team competition.

I do not see my team, why is that?

Does Tornea ask you to select your role or your event instead of showing your team? These are the two most common causes:

  • You are logged in with another account. Log out and log in again with the e-mail address on which you received the e-mail that you are a player.
  • You have not been added to the team yet. Ask your contact person or your team captain to add you.

Still can't find it? Contact us at info@herculestrophy.ae and we will help you.

How do I add players to a team?

Open the Players screen of your team: as contact person, tap the team under Your teams on your Home; as a player, tap Edit team and then Edit players. There you can:

  • search for a colleague and tap Add;
  • tap Add colleague to share a link with someone who isn't in Tornea yet;
  • tap Invite a member to send a place in the team by e-mail.

Everyone you add automatically receives an e-mail. The first person in a team becomes its captain.

How can I promote someone else of the team to captain?

On the Players screen of your team, tap the crown next to the player and confirm with Promote to Captain. The new captain receives an e-mail.

How can I remove a player?

On the Players screen of your team, tap the ✕ next to the player (Remove Player) and confirm. Their place in the team is freed. Their account stays, so they can still log in.

Want to remove the captain? Promote another player to captain first.

How to prepare?

The sooner you fill your teams with players, the better. Our online platform does the trick. One month in advance, we boost online communication and encourage everyone to complete their teams and prepare. Jokers can be set when the games are announced, missions are waiting online, other teams are challenged, and points can already be earned. In short, the games have begun!

Peer pressure builds up, there are hardly any drop-outs, you get to know "the enemy", and everyone comes to the Hercules Trophy full of adrenaline to make it a great day.

How does my team earn bonus points?

Through your Team Readiness checklist in Tornea, with steps such as a captain, at least 4 players, a team photo, a slogan, a bio, a song, a profile picture for every player, your joker and your rivals. Each completed step is worth 1 extra point. Claim them on the Bonus page before the event starts.

Did you know that the difference between first and second place is often only a few points? So it's essential! Let your creativity run wild and feel free to look at other teams for inspiration. Did you know that the best team picture also gets a special award? And that the DJs know all the team songs and play them with pleasure?

What is a joker?

The joker is the game your team thinks it can do best. In Tornea, open Battles, tap a game and choose Choose Joker. You can pick your joker once the games are announced, and change it until the event, as long as you haven't played that game yet.

The better your team finishes in its joker game, the more extra points you earn. You find the exact points in the Joker column of the Scoring Rules in Tornea. How cool is that?

What are online missions?

Missions are small challenges you do online before the event, to earn extra points for your team. Open Missions on your Home in Tornea, snap a photo or post a video, and submit it. Our crew reviews every submission: only approved missions count.

What is the coolest team competition?

A team can never win without real supporters. The team with the most supporter votes wins the competition! On your Home in Tornea, tap Supporters and Share your team page with colleagues, friends and family, and use social media shamelessly. Your team needs a team photo before people can vote.

On the way, your team earns a bonus point at 5, 30, 100, 300 and 1,000 supporters.

Each e-mail address can vote only once for a team. Cheating with temporary e-mail addresses is pointless: our referee screens all votes and removes fake e-mail addresses. In case of abuse, your team can be disqualified from the coolest team competition.

How do I challenge another team, and why?

Log in to Tornea, open Teams on your Home, tap a team and tap Challenge this team. You can challenge up to 3 teams. If you finish above a team you challenged in the final ranking, you earn an extra point. If they finish above you, they get the point!

Do you have to be sporty?

That is probably the biggest myth about the Hercules Trophy. Hercules is reminiscent of obstacle races. It is NOT that at all. By the way, we were the first to use the name of a Greek hero :-)

The Hercules Trophy is a TEAM competition: 6 different games against other teams in a fun atmosphere, plus online missions before the day. The challenges are balanced so that there is something for everyone, and above all it is the teamwork that makes the difference. Of course it helps to have some sporty people in your team, but diversity and preparation are crucial for winning. And a bit of luck...

What are badges, and how can I earn them?

There are dozens of badges you can win, each with its own meaning, and that meaning also determines how you earn them. The "Warrior" badge, for example, goes to every first-time team captain. You find yours under Badges on your profile, and your team's on your team page.

Didn't get yours yet? No worries: badges are awarded the night after the event. And of course, those badges say something about your opponents too.

How does the Hercules Trophy actually work?

You arrive on time with your team, and the experience starts from the very first minute at the gate. You start with the brain challenge, and 30 minutes later you are dancing in an opening ceremony. For over 25 years, we have been taking you through a flawless organisation with meticulous timing and no queues, topped off with a delicious sauce of entertainment.

Your team plays 6 challenges. Each one lasts 15 minutes, followed by 15 minutes to get to the next. You go from challenge to challenge with your team and meet other teams each time. We also make sure you meet the teams of your own company. Everything builds up to a resounding finale like you have never experienced in a B2B setting. And all thanks to you!

How can we win an award?

No winner believes in luck, but we make sure everyone feels like a winner.

On each challenge, you compete against other teams and earn different types of points. You find all the rules and points on the Scoring Rules page in Tornea (tap Rules on your Home). Each challenge is run by a team of monitors led by one of our marshals. They write down the scores and our referee turns them into a live scoreboard. Towards the end we "freeze" that scoreboard, to keep it super exciting!

Of course, there is a real trophy for 1st, 2nd and 3rd place. But it doesn't stop there: best dressed, coolest team, best team picture, smartest team, and fair play are all part of the game. Often there are also awards for an exceptional performance in one of the challenges. The awards are presented in Herculean fashion.

What about my voice?

It will sound different after the Hercules Trophy. Deeper. We call it the Herculean voice.

Am I going to step out of my comfort zone?

Yes. Putting a bottle of water next to your bed and not planning too much for the next day is a tried and tested remedy.

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